Slack is a platform for team communication. Connect SatisMeter to Slack to post your customers' survey responses to a Slack channel in real time. Your team sees written feedback as it arrives, without opening SatisMeter.
By default, SatisMeter posts only completed responses that include a written (long-text) answer. You can change this for each project.
In this article:
- What SatisMeter posts to Slack
- Setting up the Slack integration
- Choosing which responses post to Slack
- Sending more data or anonymizing messages
What SatisMeter posts to Slack
SatisMeter sends each posted response to your Slack channel as a message. The message shows the customer's name and their answers, including their written answer, with their email address at the end.
By default, a response posts only when it's completed and includes a written (long-text) answer. A completed response has at least one answer, and every required question shown to the person is answered. To learn more, see Partial responses: when does a response count?
Setting up the Slack integration
You can connect SatisMeter to Slack from your project settings like so:
- In SatisMeter, go to Settings > Integrations > Slack, and click Add to Slack.
- Select the channel where SatisMeter posts responses, and click Authorize.
SatisMeter now posts responses to the channel you selected.
Note: If you choose a private Slack channel, add SatisMeter as an app to that channel.
Choosing which responses post to Slack
Which responses post to Slack is a project setting. For each project, you can choose one of these options:
- Completed responses with a written (long-text) answer. This is the default.
- All responses.
- No responses.
Each survey in the project has only an on/off switch for Slack. Turn it off to stop that survey's responses from posting. The choice of which responses post always comes from the project setting.
Sending more data or anonymizing messages
To send additional user traits, custom pictures, or links to customer profiles in other tools, set up the integration using Zapier instead.
To share feedback with your whole company, you may want to anonymize user data, such as names and email addresses. Contact support, and we'll set it up for you.