Jake Sawyer
Activity overview
Latest activity by Jake Sawyer-
Jake Sawyer created an article, What SatisMeter can't do
SatisMeter covers most survey needs, but it doesn't support a few features. This FAQ lists those limitations so you can plan around them without contacting support first.Each answer explains what i...
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Jake Sawyer created an article, Logging in, verification, and roles
You can log in to SatisMeter with an email address and password, or with your Google account. This article helps you fix common problems when you can't log in, such as a verification email that nev...
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Jake Sawyer created an article, Plans and response limits
Every SatisMeter organization has a monthly response limit that sets how many responses it can collect each calendar month. This article lists the limits that apply to your organization, explains w...
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Jake Sawyer created an article, Partial responses: when does a response count?
When someone starts a survey but doesn't finish it, SatisMeter still saves their answers. Whether that partial response counts depends on what the person does next and which questions they answered...
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Jake Sawyer created an article, How SatisMeter decides who sees a survey
Whenever SatisMeter can show a survey, it runs a series of checks to decide who sees it and which survey they see. Knowing these checks helps you predict how often a survey shows, and why a user do...
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Jake Sawyer created an article, Why did my survey responses drop?
Is your survey bringing in fewer responses than usual, or no new responses at all? The cause is usually a change to your survey settings, your audience, your installation, or your organization's st...
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Jake Sawyer created an article, Survey not showing? Troubleshooting checklist
The SatisMeter widget doesn't show error messages of its own. A broken installation can look the same as one that works, where the current user just isn't eligible. This checklist helps you tell th...
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Jake Sawyer created an article, Updating your payment method
Keep your payment details current so your organization doesn't go on hold. This article explains how to update your credit card, view invoices, and change your billing email. It also covers what to...
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Jake Sawyer created an article, REST API for SatisMeter
SatisMeter provides REST API endpoints so you can connect your survey data to the rest of your tools. This article explains which key to use, how paging and date ranges work, and how comma-separate...
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Jake Sawyer created an article, Cancel, downgrade, or pause: what happens to your data
You can pause a survey, change your plan, cancel your subscription, or delete your organization. Each option has a different effect on billing, surveys, and data. This article helps you pick the ri...