CustomerGauge integration

CustomerGauge software combines experience and revenue data with account insights. It helps you make customer-centric decisions that grow your accounts.

SatisMeter responses and non-responses appear on your CustomerGauge dashboard.

In this article:

• Setting up the integration to send feedback to CustomerGauge
• Integration setup: demonstration video

Setting up the integration to send feedback to CustomerGauge

Follow these steps to set up the CustomerGauge integration with SatisMeter:

1. Make sure you have a live survey set up and running.
2. In SatisMeter, go to Settings > Integrations > CustomerGauge.
   
   
   
   
   
3. Open CustomerGauge, and copy these three values into the CustomerGauge integration page in SatisMeter:
   • CustomerGauge Region: The region where your CustomerGauge system is hosted. To find it, log in to CustomerGauge and check the URL, https://cvm.region.customergauge.com, where region is your region.
   • CustomerGauge Client ID.
   • CustomerGauge Client Secret.
4. Click Connect to CustomerGauge.

That's it. From now on, all feedback you gather with SatisMeter appears in CustomerGauge, where you can use it as a Net Promoter Score (NPS) source.

Integration setup: demonstration video

This walk-through shows how to set up the CustomerGauge integration in SatisMeter.