Logging in, verification, and roles

You can log in to SatisMeter with an email address and password, or with your Google account. This article helps you fix common problems when you can't log in, such as a verification email that never arrives. It also explains what to do if your organization's admin has left.

You'll also find a summary of organization and project roles, and learn how to give SatisMeter support time-limited access to your data.

In this article:

• Logging in to SatisMeter
• Troubleshooting login problems
  • Your verification email doesn't arrive
  • Your organization's admin has left
• Organization and project roles
• Giving SatisMeter support access to your data

Logging in to SatisMeter

SatisMeter offers two ways to log in:

• With an email address and password.
• With your Google account.

Note: SatisMeter doesn't support Security Assertion Markup Language (SAML) single sign-on (SSO) or System for Cross-domain Identity Management (SCIM) provisioning.

Troubleshooting login problems

Most login problems come from a missing verification email or from losing access to your organization's only admin. Find your situation below.

Your verification email doesn't arrive

If your verification email doesn't arrive, try these steps in order:

1. Check your spam or junk folder. If your company filters incoming email, ask your IT team to allow our sending domain.
2. Request a new verification email with the send a new link option. You can request a new link once every five minutes.
3. Sign in with Google instead, using the same email address you signed up with.

Your organization's admin has left

Only organization admins can make some changes, such as removing team members or canceling the subscription. If your organization's admin has left and nobody else has admin access, contact support.

Before we grant admin access, we need confirmation that the request is genuine, such as approval from your organization's billing contact.

Organization and project roles

SatisMeter has roles at two levels. Organization roles apply to the whole organization, which holds your projects and billing. Project roles apply within a single project. Before you invite a team member, decide which role they need.

To manage team members in your organization, see Organization Management.

Giving SatisMeter support access to your data

When you work with us on a support request, you can give SatisMeter support time-limited access to your survey responses and user data. You choose how long the access lasts.

You must be an organization admin to give support access. If you are, you can grant access like so:

1. Navigate to Organization > General.
2. Under Allow access to your organization for remote support, check the Grant access box and select a duration from the dropdown menu.
3. Click Allow access.

You can revoke support access from the same location at any time, even before the chosen duration ends.

See also

• Organization Management
• How can I cancel my SatisMeter subscription?
• Security and Data Protection
• What SatisMeter can't do