SatisMeter helps you understand how your customers see your product. It automatically and continuously collects customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and product-market fit (PMF) surveys. Your go-to-market and product teams get a detailed breakdown of ratings, plus insights from comments and enriched user information.
In this article:
- What can I do with SatisMeter?
- How does SatisMeter work?
- Who uses SatisMeter?
- Why should I choose SatisMeter?
- Learning more about SatisMeter
What can I do with SatisMeter?
If you have a website or web-based product on desktop or mobile, use SatisMeter to:
- Automatically collect customer feedback and track your NPS, CES, or CSAT score.
- Highlight your customers' pain points and help resolve them.
- Capture ideas and collect feedback on the onboarding process, selected products, new features, and more.
How does SatisMeter work?
SatisMeter works like this:
- Each time a logged-in user visits your app, a short HTML snippet sends us the user's identity.
- SatisMeter keeps track of users who already responded to the survey or dismissed it without responding.
- We show the survey according to your targeting settings, which control survey frequency and which user segments see surveys.
- When a user responds, the response appears on your SatisMeter dashboard, and you can contact the user from there.
- Our integrations send responses to other analytics services.
Who uses SatisMeter?
These teams use SatisMeter:
- Customer success and support teams.
- Marketing teams.
- Product teams looking for product feedback and insight into how users engage with their product.
Why should I choose SatisMeter?
We designed SatisMeter as an automation tool that's simple to use and easy to install. SatisMeter also sends a weekly digest email that summarizes your insights and learnings. It arrives in your inbox every Monday morning.
- Easy to install: Add a short HTML snippet to your web app to identify the logged-in user. We handle everything else automatically. View responses on the SatisMeter dashboard, or send them to hundreds of other analytics services.
- Response-based pricing: We charge for the responses you receive. You pay only for the value you get, without the risk of paying for surveys that get no responses. Most competitors charge per survey sent, and response rates are around 30%.
- In-app and email surveys: In-app surveys get your customers' attention while they use your product. Email surveys reach nonresponders, typically users who stop using the product before they see the survey.
- Customizable surveys: Choose from four question types: NPS, CSAT/CES, single choice, and open-ended text feedback. Set up and customize multiple questions in each survey.
- Design customization: Customize the survey design to match your branding.
- Multiple languages: Send surveys to your users in their native language.
- Integrations with many services: Connect SatisMeter to services like Intercom, Slack, and Drift. Integrate with over 100 customer analytics products through Segment or webhooks.
Learning more about SatisMeter
Get in touch or try SatisMeter yourself:
- Schedule a demo with us.
- Try SatisMeter now with a free trial. No card is needed.
- To learn more, chat with us or email support@satismeter.com.