User traits: First seen vs. Created At

Use the First Seen and Created At user traits to set how long a user must have been on your platform before they see a survey.

To set this up, open the Survey Designer. After you create your questions and choose the channel, open the Targeting section.

Find the Who should see the survey? question and select Only some users. You can then choose between these two traits:

1. First Seen

   SatisMeter creates this trait automatically when we first identify the user by their userId on the part of your product where you installed the snippet.

   For example, if you choose First Seen more than 30 days, the survey shows only to users whom SatisMeter first identified more than 30 days ago.

   This option is available in every survey you create in SatisMeter.

   

2. Created At

   This is a custom user trait that you send to SatisMeter yourself. To set it up, follow the steps in Custom user traits.

   It works like First Seen, but it uses the day the user signed up to your platform instead of the day SatisMeter first identified them. SatisMeter uses that date to calculate when to show the survey.