Billing and Invoices FAQ

Where can I update my billing e-mail?

We can update your billing details and billing e-mail manually for you.
Chat to us or write an email to

Where can I find my invoices?

Unfortunately, it's not possible to directly access invoices in the product.
Chat to us or send an email request to and we'll be happy to find send your invoices back to you.

What happens when # replies exceed the current plan

Satismeter will automatically send you an email reminder when you reach 90% of your current plan response limit. 

When you reach the response limit in your current plan, Satismeter stops collecting any new responses and asks you to upgrade.

You can always upgrade your plan upfront. 

When does Satismeter charge our business card?

Your card will be charged monthly (every 30 days), meaning you will be billed on the same (or close to the same) day each month (the day on which you subscribe). The next payment date is shown on your Subscription page.

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