Error when installing via Segment

If you see the "Couldn't fetch page" error when you install SatisMeter via Segment, this article explains what to do next.

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Helping us troubleshoot the error

We know errors can be frustrating. This error is an edge case, and we're still investigating its root cause. Your help can give us the missing piece.

Take a screenshot of your browser console, and highlight any errors you find there.

If you can, also download the HAR file of the page.

Then open our chat bubble and share these files with us.

Trying this workaround

After you share this information with us, try an alternative way to install SatisMeter via Segment:

  1. In Segment, go to the Destination catalog, and find SatisMeter.

    Sni_mek_obrazovky_2021-03-11_v_7.48.49.png
  2. Select the Segment source where you want to install SatisMeter.

    Sni_mek_obrazovky_2021-03-11_v_7.49.33.png
  3. Enter your SatisMeter write key into the API Key field in Segment. You can find the write key in SatisMeter under Settings > Integrations > API.

    Sni_mek_obrazovky_2021-03-11_v_7.50.22.png
  4. Activate the integration in Segment.

  5. Wait a few minutes. Then, in SatisMeter, click Verify Installation to check that the setup was successful.

    Sni_mek_obrazovky_2021-03-11_v_7.56.39.png

If you can't follow this workaround, contact support, and we'll help you further.

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