This article answers common questions about billing for your SatisMeter organization. Learn where to update your billing email, find your invoices, and check when we charge your card. You'll also learn what happens when your organization reaches its monthly response limit.
In this article:
- Where can I update my billing email?
- Where can I find my invoices?
- What happens when my organization reaches its monthly response limit?
- When does SatisMeter charge my card?
Where can I update my billing email?
If your organization pays through Stripe, update your billing email yourself in the Customer Portal. The Customer Portal is the Stripe portal where you manage your card, invoices, and billing email. For details, see Updating your payment method.
For any other billing details, we can make the update for you. Chat with us or email support@satismeter.com.
Where can I find my invoices?
If your organization pays through Stripe, find your invoices in the Customer Portal. To learn more about the Customer Portal, see Updating your payment method.
If you can't find an invoice there, chat with us or email support@satismeter.com, and we'll send it to you.
What happens when my organization reaches its monthly response limit?
SatisMeter emails you when your organization reaches 90% of its monthly response limit.
When your organization reaches the limit, SatisMeter stops collecting new responses and asks you to upgrade your plan. You can also upgrade your plan at any time before you reach the limit.
For the limits on each plan, see Plans and response limits.
When does SatisMeter charge my card?
We charge your card monthly, every 30 days, starting on the day you subscribe. This means we bill you on the same day each month, or close to it.
You can find your next payment date on the Subscription page.