To help you collect quality feedback, SatisMeter limits how often the same person can respond to your surveys. The limit depends on the survey channel you use.
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Email and Link channels: By default, each person can respond to a survey once every 24 hours. If someone tries to respond to the same survey again within that period, they see the "Thank you" page.
Note: To prevent automated "robot" responses, test and preview emails always open the "Thank you" page, whatever rating you select. To test an email survey, send it to a real person, such as a colleague.
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Web and Mobile channels: You set the limit for these channels yourself. In the Survey Designer, create your questions and choose the channel. Then open the Targeting section.
Use the How often should the survey be displayed? question to set how many times each person sees and can respond to the survey. You can show the survey only once to each person or have it recur. For example, you can show the same survey to the same person every three months.
If your survey uses the Trigger on event option, you can collect responses only once or every time the same event is tracked.
If you need help or want to change how often your surveys recur on any channel, contact support.