SatisMeter can automatically send email surveys to customers who ignored the widget or didn't sign in to see it. Email reminders help you capture feedback from your intended audience.
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Targeting email reminders
SatisMeter sends email reminders to users who:
- Saw the in-app widget but ignored or closed it.
- Weren't active when the widget was due to appear, but logged in at least once in the past three months (if the survey frequency is three months).
Setting up email reminders
Turn on email reminders when you're setting up or editing a survey. In the Reminders section, turn on Email reminders to see the full reminder settings. There, you can change the timing, the text, and the sender's name and email address.
Email domain authentication
By default, we send email surveys using SendGrid headers. To further increase the trust and delivery rate of your email surveys, we can set up email white-labeling for your domain.
Domain white-labeling adds a Sender Policy Framework (SPF) record and DomainKeys Identified Mail (DKIM) entries to your domain. These records authorize and authenticate SatisMeter to send email on behalf of your domain.
To set this up, you add a few records to your Domain Name System (DNS) configuration. Contact us through live chat, and we'll help you set it up.
FAQ
Here's an answer to a common question about email reminders.
What does "did not log in to your app recently" mean?
SatisMeter doesn't show or send surveys only on fixed dates. Users become eligible on certain dates, and they stay eligible after that day passes. We try to show or send the survey at every opportunity, and we check the user's eligibility each time.
If you set reminders to send after one week, we keep trying for up to seven days. If the user doesn't log in to your app in that time, we send the email reminder.