How SatisMeter complies with GDPR

TL;DR SatisMeter is GDPR compliant. If you are a data controller, you should sign a DPA before sending us personal data. Read more about requesting a DPA here.

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About GDPR

The General Data Protection Regulation (GDPR - in effect on May 25 2018) is important legislation that unifies and strengthens the protection of personal data for people residing within the member states of the European Union. 

The GDPR aims to provide better protection and control for individuals in the EU over their data and harmonize these protections throughout the whole world.

Our Approach to GDPR Compliance

SatisMeter is based in the EU (Czech Republic) and has taken all necessary measures to be GDPR compliant as a data processor and data controller. 

Our Data Processing Agreement (DPA) addresses the requirements under the GDPR and specifies the measures we have taken to comply with the regulation.
If you plan to send user data of EU-based individuals into SatisMeter, you should sign our DPA before sending us any personal data. This will make SatisMeter the contractual data processor in accordance with GDPR.

Please ask our Data Privacy Officer for the pre-filled DPA here:


SatisMeter's Privacy Policy
SatisMeter's General Terms and Conditions of Use

What is the GDPR? How does the GDPR compare to the EU Data Protection Directive?

If you’re looking for more details, continue reading…

The General Data Protection Act (GDPR) is considered to be the most significant piece of European data protection legislation to be introduced in the European Union (EU) in 20 years and will replace the the 1995 Data Protection Directive. The GDPR enhances EU individuals’ privacy rights and places significantly enhanced obligations on organizations handling data. 

The GDPR regulates the processing of personal data about individuals in the European Union including its collection, storage, transfer or use. Importantly, under the GDPR, the concept of “personal data” is very broad and covers any information relating to an identified or identifiable individual (also called a “data subject”). 

It gives data subjects more rights and control over their data by regulating how companies handle and store the personal data they collect. The GDPR also raises the stakes for compliance by increasing regulatory enforcement and imposing greater fines should a company fail to comply with the GDPR. 

In summary, here are some of the key changes to come into effect with the upcoming GDPR:

  • Expanded rights for individuals: The GDPR provides expanded rights for individuals in the European Union by granting them, amongst other things, the right to be forgotten and the right to request a copy of any personal data stored in their regard.

  • Compliance obligations: The GDPR requires organizations to implement appropriate policies and security protocols, conduct privacy impact assessments, keep detailed records on data activities and enter into written agreements with vendors.

  • Data breach notification and security: The GDPR requires organizations to report certain data breaches to data protection authorities, and under certain circumstances, to the affected data subjects. The GDPR also places additional security requirements on organizations.

  • New requirements for profiling and monitoring: The GDPR places additional obligations on organizations engaged in profiling or monitoring the behavior of EU individuals.

  • Increased Enforcement: Under the GDPR, authorities can fine organizations up to the greater of €20 million or 4% of a company’s annual global revenue, based on the seriousness of the breach and damages incurred. Also, the GDPR provides a central point of enforcement for organizations with operations in multiple EU member states by requiring companies to work with a lead supervisory authority for cross-border data protection issues.

If you are a company outside the EU, you should still be aware of this. The provisions of the GDPR apply to any organization that processes personal data of individuals in the European Union, including tracking their online activities, regardless of whether the organization has a physical presence in the EU.

Data Processing Agreement

We updated our Terms of Service to incorporate our Data Processing Agreement (DPA).

If you prefer to have a separate, explicitly signed Data Processing Agreement, it is available for your e-signature here:

Please fill out the name and email of your signer and proceed to e-sign. We will then counter-sign, and DocuSign will automatically send you the fully executed agreement for your records.

To allow transfers of personal data from EU member countries to Productboard, we have incorporated the Standard Contractual Clause into our Data Processing Agreement. It means that the data transfer to Productboard is GDPR compliant even after the Court of Justice of the European Union invalidated the EU-US Privacy Shield.

If you have any questions, please contact us via email

We're here to help as you work through your GDPR compliance efforts.

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